Refund policy

(a) Cancellation
If a customer cancels an order before the order has been shipped, Kabra the Fashionista may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank, delivery partner and payment gateway deducted. Please note that Kabra the Fashionista may not be able to cancel orders that are already shipped or in transit and Faul Phika.

(b) Return/Refund or exchange eligibility

i)  Orders are only eligible for return/exchange if it has:

  • Genuine Quality Issues: If you receive a Saree/product with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs/video graph or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.

  • Damaged or Wrong/Missing Product: If your Saree/product arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.

ii) Orders are NOT eligible for return/exchange if it has:

  • RTO: Customers are requested to provide a complete shipping address with an active phone number, Post failed delivery attempts by our shipping agency the package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.

  • Color Mismatch: We take utmost care while photographing images to match the true color of the saree/product. However, there might be slight color variations due to differences in the display of the screen. Kindly note color variation or color mismatch will not be considered as a valid reason to process a refund/return/exchange.

iii) Any requests for returns must be raised with the customer care team within 7 days of receiving the product.

iv) A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.

 v) All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.

 vi) Please ensure that the saree/product is returned in its original packaging to prevent any damage during transit.

 vii)   We do not accept returns or exchanges on sarees including blouse/product that have been customized or altered to your specifications like adding fall, fitting and edging.

viii)  Store exchange is not applicable to orders shipped.

ix) Price of sarees/product may differ in offline store and online store and purchaser have no objection regarding it.

 x) Customers may have to bear additional charges such as return cost and customs duties (for international orders).

xi) Dress material/fabric orders are not eligible for return, exchange or cancellation.

xii)   Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.

(c) Refund/Exchange process

To initiate a return, we kindly request you to contact our dedicated customer support team at via what’s App number 9890781509 within 7 days of receiving the product. When reaching out to us, please provide your order number, a detailed explanation of the issue, along with clear photographs and an unboxing video. Our expert team is ready to assist you and will guide you through the entire process. For more information visit refund policies of our Payment Partners: HDFC HDFC Bank Customer Care Numbers in India - 1800 2600 / 1800 1600 (Toll Free) Upon receiving your query, our team will assess your situation on a case-to-case basis and then present you with the available options.

For your convenience, our team will organize a hassle-free reverse pick-up. Once the saree/product is received, it will undergo a thorough quality check to ensure it meets our standards.

  • Upon the successful verification of the returned product’s quality, your refund or exchange request will be approved.

  • In the event of an exchange, our team will provide comprehensive guidance regarding the exchange process. This includes facilitating the exchange for the same product or assisting you in selecting an alternative product of your choice from our wide range.

  • In the event of a refund, we aim to process refunds promptly, typically within 7 business days. The refund will be credited through the original payment method used during the purchase, ensuring a seamless transaction experience for you.

  • In rare cases where the quality check of the product does not meet our stringent standards, the item will be reshipped to you promptly and at no additional cost. Please note that in such instances, there won't be an option for a refund or exchange.

(d) Refund timeline

  • Refunds (net of any additional charges applied on account of return) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to Kabra the Fashionista warehouse.

  • The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.

  • In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

  • Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.

  • However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns. 

    E) Combo Purchase & Additional Services Policy

    Applicable for In-Store and Online Purchases

    Our combo offers are available across Sarees, Dress Sets, Kurtis, and other promotional collections, subject to availability.

    Carry Bag Policy

    • Each combo purchase includes one complimentary carry bag.

    • If additional carry bags are required, a charge of ₹7 per bag will apply.

    • This policy applies to both in-store purchases and online orders.

    Sustainability Commitment

    For bulk purchases and combo orders, we provide durable carry bags designed to safely support the weight and volume of multiple garments. After evaluating available alternatives, these carry bags have been selected as the most practical and sustainable solution for handling large orders while ensuring product safety during transportation and delivery.

    We encourage customers to reuse these bags whenever possible as part of our commitment to reducing waste and promoting responsible consumption.

    Additional Service Charges

    Saree Fall & Pico Service

    • Fall and Pico stitching services are available upon request.

    • A standard charge of ₹75 per saree applies for Fall and Pico work.

    Alteration Charges

    • Alteration services for any discounted garment, including products purchased under combo offers, are available at ₹50 per garment.

    • Alteration charges are separate from the product price and are non-refundable once the service has been completed.

    Bridal Customization & Fittings

    • Bridal lehenga fittings, alterations, and customization services are available based on the customer's requirements.

    • Customization charges will be applied according to the selected design, styling requirements, embroidery work, fitting adjustments, and other modifications requested by the customer.

    • Final charges will be communicated and approved before the customization process begins.

    Important Notes

    • Combo products are sold as promotional sets and are subject to availability.

    • Additional carry bag charges help minimize unnecessary bag usage and support environmentally responsible practices.

    • Service charges for Fall & Pico, alterations, fittings, and customization are separate from product prices unless otherwise specified.

    • Customized and altered products may not be eligible for return or exchange.

    • By placing an order or making a purchase, customers agree to the above terms and conditions.

    Thank you for choosing us and supporting sustainable shopping practices.